 Charles W. Dutton, Jr. MISSION STATEMENT OF DUTTON MOTOR CO. To provide the transportation needs to our community better than any other company by treating our customers, associates and suppliers, as we personally would like to be treated. CUSTOMER SATISFACTION CSI (Customer Satisfaction Index) is the rating used for determining how well our dealership is taking care of our customers. Needless to say, it is Dutton Motor Co.'s objective to have the highest CSI rating possible. Satisfied Customers are what we have depended on for over 65 years of success. I am very proud of our staff and pleased that we maintain a high level of CSI in Cadillac, Buick and GMC.
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